Multi-factor Authentication FAQs
- What is Multi-factor Authentication (MFA)?
- Why is Dan Murphy’s introducing MFA for My Dan’s Members?
- How do I set up MFA on my account?
- How do I log in to my account once MFA is set up?
- I entered the one-time passcode incorrectly and am locked out of my account. What can I do?
- I didn’t receive a one-time passcode in my email inbox. What should I do?
- I didn’t receive a one-time passcode on my phone. What should I do?
- I have typed in a previously received one-time passcode; what can I do?
- Can I disable Multi-factor Authentication on my account?
- Do I have to provide a one-time passcode every time I log in to my account?
- I don’t own a mobile phone. Can I still open a new account or access my existing account?
- How do I know if the verification email I received from Dan Murphy’s is genuine?
- How do I know if the verification SMS I received from Dan Murphy’s is genuine?
- I have received a verification email or SMS from Dan Murphy’s, but I was not attempting to log in. What should I do?
- Do I need to verify my email address and mobile number when signing up for a My Dan’s account?
- I am trying to edit the email address and/or mobile number on my account. Why do I need to verify these?
- How does Dan Murphy’s handle my personal information?